By visiting our website link below
e-Track
Kindly be guided information regarding container moves and status are updated real time
Documents can be uploaded on Saudi EDI prior vessel arrival, 72-48hrs before vessel arrival
Payment can be made on line (via ATM – Mobile APP as well) at Al Rajhi Bank RSGT bank account. Alternatively by visiting us at RSGT finance desk
The particulars for online payment are listed below:Account No: 577608010017187IBAN: SA5980000577608010017187 Account Name: Red Sea Gateway Terminal Company Limited Bank Name: Al Rajhi Bank Branch Code: 577 Swift Code: RJHISARI Address: Al Andalus St.,Al Suhaily Center,PO Box 605,Jeddah 21421,Kingdom Of Saudi ArabiaInvoices can be accessed per below:
1) By sending request per e - mail(include BL # / Bayan / Container number please) to:rsgtinvoice@rsgt.com, CC: c.s@rsgt.com 2) Alternatively by visiting us at RSGT finance desk(Saturday to Thursday from 8 am to 8 pm, Friday 2 pm to 4 pm)Please use below communication channel per your convenience:
Email: c.s@rsgt.com Phone: 920007025(Toll Free), from 8 am up to 7 pm all days except Friday WhatsApp 0500073693 Face to face at customer relations front office desk, from 7 am up to 7 pm Sunday to Thursday and from 8 am to 1 pm on SaturdayWe endeavor to facilitate our customers supply chain requirements optimally possible.Pleas feel free and approach our Customer Relations team for any query or support and services
The following services are provided as standard product:-Customs Clearance -Transportation-Front Desk Customer Support -24 / 7 Operations including cargo deliveries -Container status reporting -Sorting Services -Customized online reporting to enhance visibility-E -services -Ware house(bonded and non) facility -Container weight verification -OCR smart gate-Scan upon container discharge-Dedicated personalized contact
We are glad to extend all possible assistance wherever practically possible.Kindly feel freeand reach us via your preferred communication channel
Email: c.s@rsgt.com Phone:920007025(Toll Free), from 8 am up to 7 pm all days except Friday WhatsApp 0500073693 Face to face at customer relations front office desk from 7 am up to 7 pm Sunday to Thursdayand from 8 am to 1 pm on SaturdayComplaint of cargo damages must be communicated within 48hrs from delivery.We recommend that surveyor is immediately engaged upon identification of cargo damage.
Please approach us per below communication channel:Email: c.s@rsgt.com Phone: 920007025,Toll Free RSGT Front desk office Any complain of damage container must be communicated within 24 hours from deliveryFor any emergency inside RSGT,please contact Safety and Security immediately at0556293040 which is available at all times 24 / 7
Kindly coordinate with our front desk delivery office or just please reach out to RSGT Customer Relations via your preferred communications channelEmail: c.s@rsgt.com
Phone: 920007025(Toll Free),from 8 am up to 7 pm all days except Friday WhatsApp 0500073693 Face to face at customer relations front office desk,from 7 am up to 7 pm Sunday to Thursdayand from 8 am to 1 pm on SaturdayYou may check vessel schedules by visiting:
https://etrack.rsgt.com/EtrackWeb/Web/berthingSchedule.aspx
Kindly contact our Customer Relations immediately and per your preferred communication channel.We strive to facilitate your supply chain requirements and encourage you to reachout to us for any assist
Yes we do and strongly recommend this is adhered to at all times as safety is top priority.
Yes it must, and we do this for all containers immediately upon discharge from vessel in order to facilitate fast clearance
The management, and staff of Red Sea Gateway Terminal are interested in what you think about our service.Please deliver your valuable feedback to customer relations drop box placed at our Front Office,or via your preferred communications channel.
Hereby - on behalf of our leadership team - assuring you RSGT commitment to listen carefully and strengthening processes furthermore for delivering with ease of businessWe are available Saturday to Thursday. Kindly refer to Q4 and Q5 above for details
Container(s) are delivered 24/7 and can be pulled out any time after payment